1. Physical Products & Merchandise
In Short: Most physical products bought directly from HUMN can be returned within 30 days of delivery.
Eligible physical products purchased directly from HUMN may be returned within 30 days of delivery.
To qualify for a return:
- The item must be returned in substantially the same condition in which it was received.
- The item should include its original packaging and accessories when reasonably possible.
- Proof of purchase may be required.
- Products that have been materially damaged, altered, or misused after delivery may not qualify for a refund.
Once an eligible return is received and inspected, HUMN will issue the applicable refund to the original payment method.
Original shipping charges and return shipping costs are generally non-refundable unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.
2. Defective, Damaged or Incorrect Products
In Short: If something arrives damaged, defective, or wrong, contact us and we will make it right.
If a HUMN physical product arrives damaged, defective, or materially different from what was ordered, please contact HUMN promptly after receiving it.
HUMN may request photographs or other reasonable information necessary to verify the issue.
When verified, HUMN may provide, as appropriate:
- A replacement;
- A repair;
- A refund; or
- Another remedy agreed upon with the customer.
Nothing in this policy limits rights or remedies available under applicable consumer-protection law.
3. HUMN Passport & Connected Devices
In Short: Connected devices follow the same 30-day window — unlink them from your account before sending them back.
HUMN Passport devices, NFC-enabled products, wearables, or other connected hardware may be returned within 30 days of delivery, subject to the eligibility requirements above.
Before returning a connected device, customers should remove personal information and disconnect the device from their HUMN account when that functionality is available.
HUMN reserves the right to deny a refund for devices materially damaged through misuse, unauthorized modification, or circumstances outside ordinary use, except where otherwise required by law.
4. HUMN Memberships
In Short: Cancel any time. Your benefits run to the end of the billing period you already paid for.
Unless otherwise stated at purchase, HUMN memberships may be canceled at any time.
Cancellation prevents the membership from automatically renewing for the next billing period. Members will ordinarily retain access to their paid membership benefits through the end of the current billing period.
Membership fees already charged are generally non-refundable for partially used billing periods, except where required by law, where a billing error has occurred, or where HUMN expressly provides otherwise.
Cancellation does not automatically delete a HUMN account, wallet, credentials, contribution records, or other information that HUMN is legally or technically required to retain.
5. Digital Products & Services
In Short: Digital purchases are generally final once delivery has begun, but we still review billing errors and delivery failures.
Because digital products and services may become available immediately after purchase, purchases of downloaded, accessed, activated, minted, personalized, or otherwise delivered digital products are generally final once fulfillment has begun.
However, HUMN will review refund requests involving:
- Duplicate charges;
- Accidental billing attributable to a HUMN system error;
- Failure to deliver the purchased digital product or service;
- Material technical defects preventing reasonable use; or
- Other circumstances in which a refund is required by applicable law.
6. Blockchain Transactions, Digital Assets & Tokens
In Short: Once a transaction is confirmed on-chain, it usually cannot be reversed — check the details before you approve.
Blockchain transactions may have characteristics that differ significantly from ordinary card or bank transactions.
Once a transaction has been authorized, submitted, confirmed, settled, or recorded on a blockchain or distributed ledger, HUMN may be technically unable to reverse, erase, or cancel that transaction.
Purchases, transfers, token transactions, minting activity, blockchain network fees, and other on-chain transactions therefore may be final and non-refundable once confirmed, except where HUMN is able and legally required to provide a remedy.
A refund of a related product or service does not necessarily reverse the underlying blockchain transaction or remove an immutable blockchain record.
Customers are responsible for reviewing transaction information — including wallet addresses, amounts, networks, and authorization details — before approving blockchain transactions.
Nothing in this section is intended to waive any non-waivable rights available under applicable law.
7. HUMN Pursuits, Events & Experiences
In Short: Each experience carries its own cancellation terms, disclosed when you register.
Cancellation and refund terms for HUMN Pursuits, gatherings, retreats, conferences, hospitality experiences, or other ticketed events may vary by experience.
The applicable cancellation terms will be disclosed during registration or purchase whenever separate terms apply.
Third-party expenses — including hotel reservations, airfare, transportation, restaurant reservations, and other independently purchased services — are subject to the policies of the applicable third-party provider and are not necessarily refundable by HUMN.
If HUMN cancels an event for which HUMN directly collected the admission fee, HUMN will provide the remedy described in the event-specific terms or otherwise required by applicable law.
8. Personalized, Customized & Limited-Edition Items
In Short: Made-to-order items may be final sale, but defects are always covered.
Personalized, customized, made-to-order, or certain limited-edition items may be designated final sale when clearly disclosed before purchase.
Defective or incorrectly fulfilled personalized products remain eligible for applicable remedies notwithstanding a final-sale designation.
9. Refund Processing
In Short: Refunds go back to the original payment method; your bank sets the timing.
Approved refunds will generally be returned to the original payment method used for the purchase whenever reasonably possible.
After HUMN initiates a refund, the time required for the funds to appear in a customer's account depends on the customer's bank, card issuer, payment network, payment processor, or other financial provider.
HUMN does not control processing times imposed by third-party financial institutions.
10. Promotions, Rewards & Credits
In Short: Rewards have no cash value, and refunding a purchase may reverse the rewards it earned.
Promotional credits, rewards, discounts, loyalty benefits, or other non-cash incentives generally have no cash redemption value unless expressly stated otherwise.
If a purchase associated with rewards or promotional benefits is refunded, HUMN may reverse the corresponding rewards, credits, points, or benefits associated with that transaction where permitted by applicable terms and law.
11. Purchases Through Third Parties
In Short: If someone else took the payment, the refund request goes to them.
Products or services purchased through an authorized third-party retailer, marketplace, hotel, ticketing provider, app marketplace, or other external partner may be subject to that provider's return and refund policies.
Where HUMN did not process or collect the payment, customers may need to request the refund directly from the party that processed the transaction.
12. Fraud, Abuse & Chargebacks
In Short: We review suspicious refund activity, and we would rather hear from you before a chargeback.
HUMN reserves the right to review refund requests for suspected fraud, misuse, duplicate refund requests, manipulation of promotional programs, or other abusive activity.
This provision does not restrict a customer's lawful right to dispute an unauthorized or incorrect transaction with their financial institution.
Customers are encouraged to contact HUMN first regarding billing or fulfillment problems so that we have an opportunity to investigate and resolve the matter promptly.
13. How to Request a Return or Refund
In Short: Contact HUMN Support with your order details — never with credentials or seed phrases.
To request a return, cancellation, or eligible refund, contact HUMN Support through the support channel identified on the HUMN website or application.
Please provide:
- Your name;
- Order or transaction number;
- Date of purchase;
- Product or service purchased; and
- A brief description of the reason for the request.
Never send full credit-card numbers, private wallet keys, seed phrases, passwords, or other sensitive authentication credentials to HUMN Support.
HUMN will never ask you to provide your wallet seed phrase or private key in order to process a refund.
14. Consumer Rights
This policy does not exclude, restrict, or modify consumer rights that cannot legally be excluded, restricted, or modified.
Where applicable law provides greater return, cancellation, refund, warranty, or other consumer rights than this policy, applicable law will control.
15. Policy Updates
HUMN may update this Return, Refund & Cancellation Policy as our products, services, technology, and regulatory obligations evolve.
The version applicable to a transaction will be determined in accordance with applicable law and the terms presented in connection with the relevant purchase.
Questions about a purchase, a cancellation, or this policy can be sent to info@humn.world.